CocoBugs: Frequently Asked Questions
These are some of our most frequently asked questions regarding our policies, products, and safety. Got a question you don't see below? Feel free to contact us at help@coco-bugs.com.
shipping and returns
FAQ regarding our policies and account orders
what is your return policy?

we hope you love our products, but if you need to make a return or exchange, please reach out to help@coco-bugs.com. we accept unused, unopened items within 30 days of purchase. once your return is received in its original condition and packaging, a refund will be issued.

do you ship internationally?

we currently only ship within the USA, however we are looking to expand our borders in the near future. stay tuned!

how do i manage my subscription?

when you create a subscription, you will also create an account from which you can manage your subscription. you can modify, renew, or cancel your subscription from this account.

how do I track my order?

upon placing an order, you should receive a link in your email from which you can track the progress of your order. we typically fulfill orders within 3-5 days and use ground shipping for delivery.

what if i want to sell at my office or wholesale?

if you are a dentist interested in selling cocobugs probiotic toothpaste at your office, or interested in selling wholesale, please reach out to help@coco-bugs.com. orders with 10 or more items are not eligible for return but are able to be exchanged in their original condition and packaging.

Ingredients
FAQ related to probiotics, hydroxyapatite, and other ingredients we use
What strain of probiotic does cocobugs use?

We use a probiotic strain called Lactobacilus paracasei. This type of bacteria produces lactic acid which inhibits the growth of harmful bacteria in the gut, mouth, and other parts of the body. It is known for several health benefits including digestive health, immune support, oral health, and anti-inflammatory effects. Read more on our blog post "the bug in cocobugs".

why use nano-hydroxyapatite instead of micro-hydroxyapatite?

n-Ha is considered better than microhydroxyapatite due to its smaller particle size that is more similar to the natural crystals in enamel. this enhances its effectiveness in various ways: better remineralization, better bioactivity, and enhanced strengthening, whitening, and smoothing. Read more on our blog post "remineralize and restore with n-Ha".

why use 10% concentration of nanohydroxyapatite?

a concentration of 10% n-Ha is considered the most effective because it balances safety with optimal remineralization properties. this provides enough particles to effectively repair and remineralize enamel without over-saturating the surface, without causing excessive abrasiveness, and providing efficient sensitivity relief. this concentration is the scientifically validated amount that maximizes the benefits of n-Ha while minimizing potential drawbacks, ensuring safety and effectiveness in daily oral care. read the research on our blog post "Remineralize and repair with n-Ha".

what research can you provide to support your ingredients?

all of our research has been linked on our blog posts. please refer to the blogs and click the hyperlinks to read the studies and clinical trials used to support our ingredients and claims.

safety
FAQ related to the safety of our products
are your probiotics safe to use for all ages?

Lactobacillus paracasei is generally considered safe for people of all ages, including children, adults, and the elderly. It is a probiotic strain commonly found in foods like yogurt and fermented products. For those with a compromised immune system or specific health conditions, it is recommended to consult with a healthcare professional before introducing any new probiotic supplement to your routine.

is 10% n-ha safe to use for all ages?

Yes, n-Ha is generally considered safe for all ages, including children, adults, and the elderly. It is biocompatible, non-toxic, and safe to swallow. As with any product, it is important to follow the instructions provided and consult with your healthcare provider if you have specific concerns.

are there any allergens in your products?

We advise everyone with a coconut allergy to avoid use, as coconut oil is one of our main ingredients. although our products do not contain eggshell or any organic materials from eggs, we use bioapatite to source our n-Ha. the manufacturing of bioapatite includes extracting minerals from eggshells, so please use discretion and consult with physician if you have an egg allergy.

what is the shelf life of your products?

CocoBugs Probiotic Toothpaste has a shelf life of 3 years. Please reach out if you have any questions regarding your product.

are your products safe during pregnancy?

Although the strain of probiotic we use is found naturally and has been found to be safe during pregnancy, we always recommend checking with your health care provider before use.

MAKE THE SWITCH FOR HAPPIER AND HEALTHIER TEETH.
CocoBugs uses the latest in scientific research to combat cavities effectively. Our unique blend of probiotics and hydroxyapatite strengthens enamel and protects against decay.
MAKE THE SWITCH FOR HAPPIER AND HEALTHIER TEETH.
CocoBugs uses the latest in scientific research to combat cavities effectively. Our unique blend of probiotics and hydroxyapatite strengthens enamel and protects against decay.